Terms & Conditions

Welcome to Tranquil Light. These Terms & Conditions govern your use of our website and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not attempt to gain unauthorised access to our systems, misuse the website, introduce harmful software, or engage in activity that may damage our business or other users.

Products & Availability

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, we cannot guarantee that all information will always be completely accurate, current, or free from errors. Product colours and appearances may vary depending on device and screen settings.

Product availability is subject to change without notice. We reserve the right to limit quantities or discontinue products where necessary.

Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to correct errors in pricing, product descriptions, or other information. If an incorrect price is identified after an order has been placed, we may contact you regarding the issue or cancel the affected order where permitted by applicable law.

Any applicable shipping charges, taxes, or other costs will be shown during checkout where required.

Orders

When you place an order, you agree that the information you provide is accurate and complete.

Submitting an order does not automatically guarantee acceptance. We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where there are product availability issues, pricing errors, suspected fraud, or other legitimate concerns.

Payments

Payment must be successfully authorised before an order can normally be processed.

Payments may be handled by third-party payment providers. By completing a transaction, you agree to provide accurate payment and billing information.

We reserve the right to cancel or refuse transactions where payment cannot be authorised or where fraudulent or unauthorised activity is suspected.

Shipping & Delivery

Shipping and delivery are subject to our Shipping & Return Policy.

Delivery times are estimates and may vary due to factors outside our reasonable control, including courier delays, customs procedures, weather, and public holidays.

Customers are responsible for providing accurate delivery information when placing an order.

Returns & Refunds

Returns and refunds are handled in accordance with our Shipping & Return Policy and applicable law.

Eligibility for a return or refund may depend on the condition of the item, the reason for the return, and other applicable requirements.

Intellectual Property

All content available on our website, including text, graphics, logos, images, designs, branding, and other materials, is owned by or licensed to Tranquil Light unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without prior permission from the relevant rights holder.

Third-Party Services & Links

Our website may include links to third-party websites, services, or content.

These third parties operate independently, and we are not responsible for their content, availability, policies, products, or services. Your use of third-party websites is subject to their own terms and policies.

Limitation of Liability

To the maximum extent permitted by applicable law, Tranquil Light will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such liability cannot legally be excluded or limited.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.

Changes to These Terms

We may update or modify these Terms & Conditions from time to time. Any changes will be posted on this page and will apply from the date of publication.

We recommend reviewing these terms periodically to remain informed of any updates.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws, subject to any mandatory consumer protection rights that may apply based on your place of residence.

Contact Us

If you have questions about these Terms & Conditions, please contact us:

Email: info@tranquilight.shop