Privacy Policy

At Tranquil Light, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or make a purchase from us.

Information We Collect

We may collect personal information that you provide to us when placing an order, creating an account, contacting us, or using our website. This information may include:

• Name

• Email address

• Billing and shipping address

• Telephone number

• Payment and transaction information

• Order details

• Information you provide when contacting customer support

We may also automatically collect certain technical information, including browser type, device information, IP address, pages visited, and website usage data.

How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Provide customer support

• Communicate with you about your order or account

• Process payments and prevent fraudulent activity

• Improve our products, services, and website

• Send promotional or marketing communications where permitted

• Comply with legal and regulatory obligations

Payment Information

Payments may be processed through third-party payment service providers. We do not normally store complete payment card details on our own systems. Payment providers handle payment information in accordance with their own security and privacy practices.

Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyse website traffic, and provide a better browsing experience.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features of the website.

Sharing Your Information

We may share information with trusted third parties where necessary to operate our business and provide our services, including:

• Payment processing providers

• Shipping and delivery providers

• Website hosting and technology providers

• Analytics and marketing service providers

• Professional advisers and authorities where legally required

We do not sell your personal information to third parties.

Data Security

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, meeting legal obligations, resolving disputes, and maintaining business records.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain processing.

To make a privacy-related request, please contact us using the email address below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will apply from the date it is published.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: info@tranquilight.shop